Q:  How do I pay my rent?

A:  Rent is only accepted through approved payment methods such as Innago.  Cash and personal checks are not accepted and we do not accept mailed payments.  In rare exceptions you may via money order and deliver it to the Mail Drop at the office located at 1026 SW 6th, Amarillo Texas 79101 on the YELLOW wall.  We are NOT responsible for lost payments delivered to the Mail Drop, Innago is the safest way to pay!

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Q:  I am going to be late paying rent this month, is that okay?

A:  Late fees may be incurred for late payments, notification to the property manager is required by text.

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Q:  I am having problems with Innago working properly, who should I contact?

A:  Great question!  Innago has a great customer support staff that would be happy to walk you through whatever issues you may have.  Go to www.innago.com and click on the "Support" tab.

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Q:  It's the end of the month and I signed up for Innago but it is saying it will take several business days to pay my rent for the first time, does that mean I will be charged late fees?

A:  Yes, you will be charged late fees.  It is advised that you setup your bank account well in advance of rent due.

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Q:  I am having issues with my neighbors or neighbors animals, who should I contact?

A:  Great Question!  While this may seem like an issue for the landlord or manager it is not!  Like any other home you live in, even duplexes or apartments, the landlord/manager is not responsible and it is not their emergency.  You should call the police if you have complaints about your neighbors or your neighbors animals.

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Q:  I have a leak in the home, who should I call?

A:  You should turn off the water to the residence first.  To do this you will need a set of pliers.  There is a manhole cover in the alley directly in line with your property and almost always next to the gas meter (The gray pipe thing in the alley), lift this dark brown, metal cover.  There will be a valve that is running in line with the pipe.  Turn this valve so it is perpendicular to the pipe.  TEXT 806-484-1852 as soon as the water is off to the residence.

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Q:  I have a gas leak in the home, who should I call? 

A;  Call 911 if it is emergent, if it is non emergent call Atmos at 1-866-322-8667; PLEASE NOTE IF YOUR CARBON MONOXIDE DETECTOR IS ALARMING MOVE EVERYONE OUT OF THE HOME IMMEDIATELY AD CALL 911!

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Q:  Why does Innago cost me more money to pay my rent?  
A:  Innago allows for you to pay rent with a credit card or by bank transfer, we pay the fees if you pay by transfer.  If you choose to pay with credit card then you are charged for credit card fees.

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Q:  Can I smoke in my home?

A:  No.  Smoking in the home is in direct violation of your lease which makes you subject to eviction and forfeiture of security deposit.

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